As Managers Services Providers (MSP), Nubilink takes care of the infrastructure and software's maintenance, working with the best security practices, high disponibility and protection of information. 


We focus in the user's support as this is one of the most relevance business processes within Organizations. This model puts together different methods, procedures, specific infrastructures and a trained human resources, which is entirely involved and organized around their internal clients. 


The incorporation of a Service Desk into an organization provides it from the very first moment a clearly positive impact. Since each user notice a remarkable attention, which means that it will always be someone who listen to their concern on the other side. In addition, the IT Department counts with a quality system that describe how the users are being served and its time of responses (metrics and service levels' indicators), in order to control and administrate itself.

 

At NubiLink we are dedicated to designing the best Service Desk structure that suits your Business.

 

Main features of our Service Desk:

 

  • Only point of contact between users and IT Support.

  • Extensive Hourly Coverage

  • Remote support

  • Resource Optimization

  • Attention in different Languages

  • Optimization of the cost according to the use.

  • Registration, management and management of indicators for a process of continuous improvement.

 

IT Support

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